Reference

How mini1212 protects your account and your funds

When you open an account with us, your security and your money are protected under clear rules we follow every day.

Account VerificationWithdrawal SecurityData ProtectionDispute Resolution
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mini1212 How mini1212 protects your account and your funds
REACH OUR LEGAL TEAM

How to contact us about your account and rights

Team online

Live Chat Support

Open a chat in your account lobby or on mini1212.xyz. Our support team answers legal questions and account disputes Monday–Sunday, 08:00–23:00 Jakarta time. Response time is typically under 15 minutes during business hours.

Email for Formal Requests

Send account disputes, data access requests, or withdrawal hold queries to [email protected]. We respond to formal requests within 7 business days. Include your account ID and a description of the issue.

Account Security Hotline

If you believe your account has been compromised or accessed without permission, call +62-21-XXXX-XXXX during business hours. We can freeze your account immediately and walk you through recovery steps.

HOW WE HANDLE YOUR DATA

Security, retention, and your control over your information

Account Data Encryption

All login credentials, payment information and personal details are encrypted in transit and at rest. We use industry-standard TLS 1.

Cookie and Tracking Practices

We use session cookies to keep you logged in and functional cookies to remember your game preferences and payment method.

Data Retention and Deletion

We keep your account data and transaction history for 5 years after your last login for legal and tax compliance.

Verification and Identity Checks

When you withdraw funds, we confirm your identity to prevent fraud and comply with anti-money-laundering rules.

Account Freezes and Holds

If we detect unusual activity or a withdrawal dispute, we may temporarily freeze your account pending review.

Your Rights and Change Requests

You have the right to request a copy of all data we hold about you, to correct inaccurate details, and…

Your rights and our policies explained

Contact our support team immediately via live chat or email [email protected] with your account ID and the bet reference number. We review the game logs and settlement data within 24 hours. If we confirm an error, we correct your balance and notify you in writing. Unresolved disputes can be escalated to arbitration depending on your region.

Withdrawals via DANA, OVO, GoPay and QRIS usually reach your account within 5–30 minutes after approval. Bank transfers can take 1–2 business days. If a withdrawal doesn't arrive after the stated timeframe, open a support ticket with your transaction reference. We investigate and re-send the payment or provide a full refund within 3 business days.

We can suspend your account if we detect fraud, breach of our terms, or illegal activity. We notify you of the reason and suspension duration via email. Account closures are permanent only after 30 days' notice and your right to appeal. You can request a full refund of any unused balance during the notice period.

Your data is encrypted the same way on mobile and desktop. Log in from any device; we authenticate your session each time. If you see a login from an unrecognised location or device, you can revoke that session immediately in your account settings and change your password.

We share only the minimum data needed to process your deposit or withdrawal — typically your name, account number and transaction amount. We do not share your gaming history, bet details or balance with DANA, OVO, GoPay, QRIS or any other third party. Payment partners have their own privacy policies; check their sites for details.

You can self-exclude from your account dashboard for 24 hours, 7 days, 30 days or permanently, depending on local law. Where local law permits, you can also contact your bank or payment provider to reverse a deposit within their chargeback window. Contact our support team to discuss long-term account restrictions or other options.

Email [email protected] and request a data subject access report. Include your account ID and the date range if relevant. We provide a complete export of your account data, transactions, login history and communication records within 7 business days, in a portable format you can save or share.

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